Enforcement and public-record matters concerning Amazon’s commerce, subscriptions, connected devices, marketplace governance and working conditions.
The court upheld findings that Amazon’s advertising processing lacked a valid legitimate-interest basis and that its transparency was insufficient. It annulled the 2021 decision’s fine and compliance order on procedural grounds.
View caseThe FTC’s case concerned design practices that enrolled customers in Prime without clear consent and made cancellation unnecessarily difficult.
View caseThe CMA investigated concerns that Amazon was not doing enough to detect and remove fake reviews, identify suspicious behaviour or sanction reviewers and sellers involved. The undertakings also address catalogue abuse, where reviews for one product can be attached to another product listing.
View caseOSHA’s multi-site investigation concerned hazardous working conditions associated with lower-back and other musculoskeletal disorders at ten Amazon facilities. The cases were scheduled for hearings before the Occupational Safety and Health Review Commission.
View caseAn NLRB administrative law judge found that Amazon retaliated against workers for union support or protected concerted activity by changing assignments, increasing supervision and dismissing employees early. The decision also addressed interrogation, confiscation of union literature and appeals to racial prejudice.
View caseThe government alleged that Amazon retained children’s voice recordings indefinitely, disregarded deletion requests and used retained data to improve Alexa’s algorithms.
View caseThe FTC alleged that Ring gave employees and contractors broad access to customers’ videos and failed to implement basic security measures, enabling account takeovers and harassment.
View caseThe Commission had preliminary concerns that Amazon used non-public seller data for its own retail decisions and may have favoured its retail or logistics operations in access to the Buy Box and Prime. Amazon offered changes covering seller-data use, offer ranking, a second Buy Box offer and non-discriminatory Prime access.
View caseWashington alleged that the Sold by Amazon programme replaced price competition between Amazon and participating third-party sellers with prices set by Amazon. The state said the programme could raise prices and steer customers towards Amazon’s own products.
View caseCalifornia alleged that Amazon’s warehouse notices did not adequately tell workers and local health agencies how many COVID-19 cases had occurred or provide required information about protections and safety plans. The case concerned the state’s worker right-to-know law.
View caseThe FTC alleged that Amazon reduced its own contribution to driver pay after promising drivers they would receive all customer tips, and failed to make the change clear.
View caseCNIL found that Amazon Europe Core placed advertising cookies on visitors’ devices before consent and provided inadequate information about their purpose. The authority also found that the mechanism offered to people arriving through an advertisement did not provide valid prior consent.
View caseThe Commission’s preliminary view was that clauses in Amazon’s publisher agreements could reduce incentives for competing e-book platforms to differentiate through price, release terms, promotions or business models. Amazon offered not to enforce or introduce the clauses and to let publishers terminate affected contracts.
View caseA federal court found that Amazon billed account holders for in-app purchases made by children without obtaining informed consent. The purchase flows appeared in games and other apps used by children and, during parts of the relevant period, allowed charges without a password.
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