Consumer, privacy and labour enforcement records concerning Amazon and its Ring, Alexa, Prime and Flex services.
The court upheld findings that Amazon’s advertising processing lacked a valid legitimate-interest basis and that its transparency was insufficient. It annulled the 2021 decision’s fine and compliance order on procedural grounds.
View caseThe FTC’s case concerned design practices that enrolled customers in Prime without clear consent and made cancellation unnecessarily difficult.
View caseThe government alleged that Amazon retained children’s voice recordings indefinitely, disregarded deletion requests and used retained data to improve Alexa’s algorithms.
View caseThe FTC alleged that Ring gave employees and contractors broad access to customers’ videos and failed to implement basic security measures, enabling account takeovers and harassment.
View caseThe FTC alleged that Amazon reduced its own contribution to driver pay after promising drivers they would receive all customer tips, and failed to make the change clear.
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